Check your intervention schedules without calling the agency, verify a last-minute change on a Sunday evening, retrieve an archived payslip: all this is done through the extranet. For employees of the A2micile and Azaé network, two platforms coexist, and confusion between the two remains common. Understanding which one to use and how to connect without wasting time provides real comfort in daily life.
A2micile Extranet and Azaé Platform: Two Distinct Access Points for the Same Network
The A2micile group oversees several personal service brands, including Azaé. Each brand has its own online portal. The A2micile extranet (extranet.a2micile.com) consolidates overall administrative management: scheduling, payslips, contractual documents.
The Azaé platform (auth.azae.net) serves as the entry point for managing authorizations and connecting to tools specific to this brand. An Azaé employee generally accesses their schedule via the A2micile extranet but goes through the Azaé portal for certain account-related procedures.
This distinction has a practical consequence: the login credentials are not always the same on both platforms. A password reset on one does not automatically change access to the other. Before attempting to log in, check which portal your agency has registered you on. This information is included in the activation email received upon your hiring.
To better understand the differences between these two spaces, an article details the employee schedule on the A2micile extranet and the specific access features of each portal.
First Connection to Employee Schedule: Concrete Steps
You have just been recruited by an agency in the network. Your agency manager creates your account and provides you with a username, often your professional email address or an internal code. An activation email then arrives with a link to set your password.
Here are the steps to access the schedule from the first connection:
- Open the link received by email and create a password that meets the displayed requirements (minimum length, special character, number).
- Log in to extranet.a2micile.com with your credentials, then access the “Schedule” section visible in the main menu.
- Enable two-factor authentication if the option is offered: a code sent via SMS or through an app secures your account.
- Add the page to your favorites or home screen shortcuts on mobile to return without searching for the address.
The account activation expires after a few days if you do not click on the link. After this period, you need to request a resend from your agency.
Navigating the Employee Schedule Daily
Once logged in, the schedule defaults to the current week. Each intervention appears as a time slot, with the name of the beneficiary, the address, and the expected duration. The display works on both computer and smartphone, although readability varies depending on screen size.
Have you noticed an unexpected schedule change? The schedule updates in real-time as soon as the agency modifies an assignment. No action is needed on your part to see the updated version; a simple page refresh is sufficient.
Beyond consultation, some agencies activate additional functions on the extranet:
- Declaration of hours worked directly from the relevant time slot.
- Downloading payslips in PDF format, archived month by month.
- Integrated messaging to report unavailability or ask a question to the agency without going through the phone.
Not all these functions are activated everywhere. Their availability depends on the settings chosen by each local agency.
Lost Password or Locked Account: Recovery Procedure
This is the most common problem. You can no longer log in, and your schedule for the next day is out of reach. The current procedure is quite simple, provided you know where to look.
On the login page of extranet.a2micile.com, click on “Forgot Password”. A reset link is sent by email or SMS, depending on the contact method configured by your agency. This link has a limited validity period: use it quickly.
If you do not receive anything, two probable causes arise. Either the registered email address is no longer yours (change of account, typo during registration), or the message lands in the spam folder. Check these two points before contacting support.
If the issue persists, only your agency can manually unlock the account. A call or a direct visit remains the fastest way. Some agencies also impose periodic password renewal: if you haven’t changed it in a long time, the system may lock access as a precaution.
Account Security for Employees on the A2micile Extranet
The data accessible from the extranet (schedule, payslips, beneficiary contact details) is sensitive. The recent trend in home service platforms is towards strengthening protective measures.
Two-factor authentication, when available, adds a layer of verification for each login from a new device. In practice, you receive a temporary code on your phone after entering your password. This code changes with each attempt.
Automatic logout after inactivity is another common mechanism. If you leave the extranet open without using it for several minutes, the session closes. This is inconvenient, but it prevents a third party from accessing your information if you forget to close the tab on a shared device.
A useful reflex: do not save your password in the browser of a computer used by others. On your own phone, saving it through the system’s password manager remains a reasonable option.
Accessing the employee schedule on the A2micile extranet or via the Azaé portal does not require any particular technical skill. The difficulty mainly lies in distinguishing between the two platforms and managing the login credentials. Keeping a password up to date, enabling two-factor authentication, and knowing how to contact your agency in case of a blockage cover the vast majority of situations encountered by home workers.